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Common questions are answered below. If you can't find what you need, reach our team directly.
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Frequently asked questions
- How do I redeem winnings?
- Open Account · Wallet and choose Withdraw. Approved payouts settle within 1–3 business days. Pending redemptions can be cancelled within 48 hours.
- Why is my redemption pending?
- New payouts sit in a 48-hour pending window so you can cancel them. After that they enter processing.
- How do I verify my account (KYC)?
- Go to Account · KYC and upload a photo ID plus proof of address. Reviews usually clear within one business day.
- I forgot my password.
- Open the Forgot password page, enter your email and follow the reset link we send you.
- Are demo games available?
- Yes — games tagged "Demo" can be played without an account. Sign in to play for real money.